Wednesday, 24 November 2010

A Royal Revolution

 

  No, I’m not quite proposing that!

But Will and Kate haven’t left me much time to escape from the UK before the royal wedding!

So, either I just try to bring forward my plans (a bit of pressure can be a good thing, after all).  Or perhaps I just try to arrange a short project or speaking engagement at the time the wedding’s on.

One option is HRevolution on 29-30 April (tickets here).  Now I only normally attend conferences when I’m being paid to speak; or I can arrange some paid work around the conference, or it’s just really easy to do (like Social Recruiting in London next week).

Unconferences like Connecting HR and HRevolution are an exception, but as an independent consultant working in a difficult economy, I still need to be careful about expenses.  So – anyone have work in the US for me around then?  Or would like to sponsor me my flights (I’m sure we could work out a good deal)?

 

Picture credit: Rioters Attack the Royal Palace during the French Revolution (unknown artist)

 

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Tuesday, 23 November 2010

cHRchat

 

  Spurred on from successes with our tweet-ups and unconference, Connecting HR has now launched a series of weekly Twitter chats when we tweet about a particular topic linked to the key themes we identified at the unconference, ie:

  • General HR Knowledge Share
  • HR in the Age of Austerity
  • HR in the Social World
  • HR supporting the Social Business (enterprise 2.0)
  • HR 2.0 (web 2.0 / social media within HR)
  • Use of social media.

 

So far, we’ve had three very successful chats on:

 

Tomorrow’s chat (at 1.00pm GMT) takes up back to the Social Business theme, noting that if organisations are to capitalise on Social Media they must first be social entities by habit.  So how do they do this?

For answers, look up the hashtag #cHRchat (Connecting HR chat) at or after 1.00 today.  The chat is going to be hosted by Will Cleare, HR Business Partner at figleaves.com:

 

Will Cleare  WillCleare Will Cleare

6/6 #cHRchat 24/11 1300h GMT Q4 Who currently drives collaboration in your organisation & why? #hr #cipd#connectinghr

5/6 #cHRchat 24/11 0800h EST Q3. What are the benefits to other areas of HR to HR championing a collaborative approach?#connectinghr #hcm

4/6 #cHRchat 24/11 0800h EST Q2. How can HR generate a true culture of collaboration "within" their organisation? #hr #cipd

3/6 #cHRchat 24/11 1400h CET Q1. What are the best strategies for helping organisations become more social?#in #hr#cipd

2/6 #cHRchat 24/11 1300h GMT If organisations are to capitalise on Social Media they must first be social entities by habit.#in #hr #cipd

1/6 This week's #cHRchat "#In Pursuit of the Social Organisation" 24/11 1400h CET; 1300h GMT; 0800h EST #hr#ConnectingHR #cipd

 

For more answers, see on this blog (eg my posts on Enterprise 2.0), or over at Social Advantage (or contact me!).

 

If you want to know more about the Connecting HR community, see over at the website, or request an invite to join our Yammer group.

Or just look out for our Yammer chat every Wednesday (times and possibly days of the week may vary – check on twitter first).

 

 

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Monday, 22 November 2010

Catch-up with Workday

w

  I’ve had a couple of interesting conversations about developments in HR technologies recently.

For example, at one of the panels at Enterprise 2.0, I was asked about to what extent HR systems limit HR’s ability to rise above compliance activities.  I suggested that this was largely an echo of the past – that technology shouldn’t be a a barrier to performance as it was maybe just ten years ago.

And then last week in Amsterdam, one of the other speakers suggested new technologies are forming one of the key new inputs in the outsourcing sector.  And in the Connecting HR twitter chat later that day, when the conversation moved on to the inability of HR technology to inform broader transformation, I referred to some examples where I thought it was having this sort of impact.

Lastly, I’m working with a client which is thinking about making some major investments in technology during the new year.  And I’ve been helping them think through some options for this.

All of these conversations have included a reference to Workday.  So I was pleased on Friday to have a call with some of their staff (following my recent attendance at Workday Rising) to discuss the recently released version 12.  And I was even more pleased to see that the updates to the system support the points I’ve been making.

Firstly, there are some great features under talent management – see for example what Steve Boese (who was also on the call) has posted about their faceted search.  And I also like the various ways that the system allow businesses to analyse work, and to link talent to work.

There’s so much here that for most businesses, there’s going to be more opportunity here than they currently allow their people.  The issue is no longer just about technology catching up with business needs.  It’s also increasingly going to be about businesses given the freedom to their people to take advantage of the technology.

There are going to be some exciting times ahead.

 

 

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Friday, 19 November 2010

I’m an HR Consultant, get me out of here!

 

  I’ve been feeling a bit down in the dumps after returning from my second trip to California in one month and with no other trips to sunnier climes coming up till next year. 

The rain and fog in Amsterdam over the last couple of days hasn’t really helped – just another case of seasonal affective disorder I guess.

I’m also not a supporter of the Age or Austerity.  What we Brits need right now is a bit of optimism to stimulate more investment.

And I don’t think the prospect of a royal wedding next year is going to make up for the general slash and burn of the economy.  In fact, it’s probably the wedding that’s got me feeling most fed up.

To an extent, my irritation with this about having to fork out for the costs of the Windsor’s security.  But it’s also the expectation of ever greater toadiness from the BBC right through to the wedding, and the prospect of more general Dianamania too.

I also can’t see how the selling of more crappy plates and other chintz (the production of which obviously isn’t going to be done in the UK) is going to stimulate the economy.

So I really don’t understand the delight that some of the queen’s subjects clearly feel.  And I’m not a naturally grumpy or cynical person.  But I don’t like the monarchy.  And I definitely don’t like being a subject of it.  (“long to reign over us”?  Humbug!).

It’s probably time to make a move.  I think I’ve probably posted this before as well.  But if I’m still living in the UK next July (or whenever the wedding is) I’m going to be even grouchier than I am now.

What I’d really like is a long-term consulting project, doing what I’m doing now (ie working with organisations to create new capabilities through their people – whether these are based on individual employees [human capital] – or the connections and relationships between them [ie social capital] – or simply working with them find more innovative and value-creating ways of doing HR), but:

  • longer-term, eg around 18 months – 2 years minimum, which is what my projects really need to be in any case in order to make real change
  • not in the UK!

 

Any offers?

 

(Of course, what I also really need to do is to emigrate, but for now, I’ll just make do with joining Republic!)

 

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Monday, 15 November 2010

HR and Enterprise 2.0 Happy Hour

 

  I also managed to speak about HR’s role in Enterprise 2.0 on last week’s HR Happy Hour with Steve Boese, Shaua Moerke and Matt Wilkinson from Socialcast.

Do take a listen – and it’s well worth paying particular attention to the part where Matt describes the Socialcast product – I do think this systems’ security and integration features does generally make it a more compelling proposition for intra-organisational use than Yammer (which we’re using inter-organisationally for Connecting HR).

As well as the technologies and processes aspect of Enterprise 2.0, we also talked about the culture component – which was the subject of my presentation with Margaret Schweer, and which I still need to review on my Social Advantage blog

I will just say that I thought Matt and I were talking about two slightly different things – ie his interactions vs my relationships, his talking to staff about how they connect today, my focus on supporting strategic objectives etc.  I’m going to come back to this on Social Advantage too.

 

Also see:

 

 

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Friday, 12 November 2010

HR, Collaboration and Analytics

 

  The other panel at the Enterprise 2.0 conference, also chaired by Oliver Marks (pictured with me) focused on measures.  We noted that because of the complexity surrounding HR and collaboration, many of the things we wish to measure are intangible.  I suggested that participating in conversation may often be a better way to measure Enterprise 2.0 initiatives than trying to calculate ROI and noted Jay Cross’ comments on Jack Phillips ROI methodology as an example of this difficulty.

However, the ROI of incorporating social tools within HR may be intangible but it’s also, in Joshn Bersin’s words, ‘really big’.  We talked about some social learning and social recruiting examples of this.

 

Some of the tweets:

joningham: With Richard Chong NetApp @cameranh @josh_bersin @olivermarks on HR measurement #e2conf #e2conf-8 #cipd10

mikegotta: @dahowlett I don't think we have the right metrics for assessing the value of better relationships, better sharing, better cultures #e2conf

jonhusband: @josh_bersin says the ROI is intangible, but really really big (of e2.0 tools) #e2conf (via @gordonr)

SameerPatel: #e2conf #HR 'within a year NetApp got $2 million back in cost savings from their Saba enabled program" #e20

tdoyon: Kudos being incorporated into performance management but get culture right first and the use data #e2conf

jholston: social ROI: reduces time-to-relationship #e2conf

 

Picture credit: Alex Dunne (me and Oliver Marks)

 

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Thursday, 11 November 2010

HR: beyond Compliance through Collaboration

 

  One of my E2.0 sessions was a panel looking a how HR can move out of its compliance role through the use of collaborative / 2.0 technologies.

I thought this was a good panel session, and was pleased that we seemed to come to the conclusion that HR is complex, not simple, and that getting beyond compliance means accepting, tolerating, and navigating through this complexity.

It’s a conclusion that is very different from that generated by many HR conferences at the moment – which is maybe down to this conference’s focus on collaboration, and the additional complexity inherent in dealing with teams, networks and communities rather than just the traditional focus of HR ie the individual employee.  Also see Rawn Shah’s summary on this:

“Mr. Ingham described another dynamic that HR is not yet ready for: the shift of emphasis from interactions between two individuals, to interaction in collaborative groups. I readily agree that this makes things much more complex. In fact, I would point out that there is a basic lack of understanding in what constitutes collaborating groups. More simply, there is a lot of talk about working in a ‘community’ but little agreement on what constitutes a community.”

 

This is why I do rather disagree with my co-panellist, Danny Portillo (from Rypple)’s suggestion that we drill down, using analysis, to identify simple HR actions we can take.

To me, strategic people management, particularly of the collaborative kind, requires synthesis (understanding of the system – the people, and particularly the relationships between people) rather than it does analysis.

 

Some of the tweets:

joningham: @dporillo (Rypple) @joshbersin Michelle Johnston @olivermarks on HR beyond Compliance #e2conf #e2conf-11 #cipd10

rypple: Rypple is a great social tool to help development, it supports diff org structures and lets people choose coaches #e2conf

swylie650: I've never met a company that failed because their employees were over-empowered @Josh_Bersin HR track at #e2conf

MeganMurray: Getting into the guts of human issues, HR and collaboration in M1. #e2conf

ryanvesely: #e2conf collaboration is impactful when HR processes and org culture are aligned. Think about how you bring collab to performance

 

Picture credit: Alex Dunne (Josh Bersin, me, Michelle Johnston CPP, Oliver Marks – sorry Danny Portillo Rypple’s been cut off)

 

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Wednesday, 10 November 2010

HR Collaboration Strategies at E2.0 Conference

 

  After this Summer’s E2.0 conference in Boston, where I suggested that people were trying to develop something that was basically designed to develop collaboration in a fairly non-collaborative sort of way – eg without much input from the HR profession – I proposed to speak on HR at the follow-up conference in Santa Clara.

I didn’t expect much of a positive response, and certainly didn’t expect to see HR turning into a track of its own at the West coast conference, so full credit to TechWeb for listening and having the imagination to try something new.

I ended up being on two panels and will post on these shortly, and I  also presented on Culture (I’ll put my notes on this up at Social Advantage).

But first, I just wanted to make a hat tip to the opening keynote, and the session on real-world HR problems I didn’t participate on.  Here are some of the tweets from these:

joningham: @billmcnee @olivermarks @ciaramsmyth Tony Treglia HR meets E2.0 and the Cloud #e2conf starting next http://tv.e2conf.com #cipd10

joningham: @petefields @bethrivera @leighlevensaler Lisa Ackerman @olivermarks on real world HR problems #e2conf-14 #e2conf #cipd10

mikegotta: When HR groups see themselves in a strategic (vs. admin) role - they can be a key champion and sponsor of E2.0 initiatives #e2conf

joningham: Needs to be included RT@MikeGotta E2.0 enables workers to gain reputation score/rank/rating - impact performance reviews? Risk item? #e2conf

joningham: @ciaramsmyth HR professionals need to be capable in explaining how 2.0 supports productivity etc #e2conf #cipd10 #connectinghr #chrchat

joningham: ciaramsmyth HMH piloting E2.0 = "Executive 2.0" - reverse mentoring programme! #e2conf #cipd10

cflanagan: RT @gialyons: #e2conf Houghton-Mifflin is implementing reverse mentoring for their execs this year <-- GREAT #e20 tactic 4 trad'l cultures!

mikegotta: Interesting session some of the "behavioral" discussion calls out the need perhaps for orgs to have people versed in sociology etc #e2conf

cflanagan: Some co's use social tools to promote brand, yet block employee access. Must match action. Move beyond fear. Trust employees #e2conf

mikegotta: "relationship onboarding" - we need to get employees connected more effectively to peers, teams, communities, etc - E2.0 helps #e2conf

TylerCagni: Collaboration platform must answer THE question 'does this help ME do my job better?' HR track #e2conf

 

All the conference tweets are available here.  Also see David Sparks’ write-up on the keynote.  And Rawn Shah’s summary of this and the track sesions in Forbes.  Or this list of all the blog posts from the conference.

Videos of all the keynotes are available at http://tv.e2conf.com.

The track whitepaper is at http://www.e2conf.com/whitepaper/HR.

 

Picture credit: Alex Dunne (Oliver Marks, Eric Lane (Intuit), Ciaram Smyth (Houghton Mifflin Harcourt / HMH), Tony Treglia (Aviva), Bill McNee (Saugatuck Technology)

 

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Tuesday, 9 November 2010

Socialising the CIPD Annual Conference

 

  I’m not at the CIPD annual conference today as I’m presenting tonight at the HR 2.0 track at the Enterprise 2.0 conference in San Francisco.

But I sent the CIPD some inputs on the conference this Summer and thought it might be worth reviewing how things have progressed in the conference this year.

So, I wrote:

1.   You could do with social media being on the conference agenda.  This is one of the biggest trends impacting organisations now and HR / the CIPD are still well behind the curve.  Ideally you'd have one or more sessions on quite early, followed by the tweet-up etc to drive interest in this.

-   Social recruiting / social learning

-   HR supporting social media in the business

-   Another opportunity would be a session with a bloggers panel, like SHRM did in 2009 when they woke up to social media.

How have they done?  Well, they’ve got Charlie Johnston from Cisco presenting what should be a great session, and CIPD  staff are talking about 2.0 in the exhibition but that’s it.

And yes they are following up with an event on ‘web 2.0 recruitment’ shortly afterwards, but this agenda needs to be included in the main event as well.

….

2.   And you could have some practical workshops on using social media as well as sessions during the exhibition - how to use Twitter etc

Not included.

 

3.   You might want to proactively invite some more bloggers to attend as press rather than waiting for them to apply (and feeling that you probably won't be interested).

I did get a press invite to the conference this year – the first time I’ve not had to push for one – so a big tick for this one.

 

4.   The tweet-ups have been fine, they'll continue to grow.

… as you can see from the booking list… (I think there were only about ten of us last year).

 

5.   You could have some twitter stream displays up - like you did at HRD a few years ago (I don't think this was very successful then but there are more people tweeting now).  And perhaps even some displays up as a backchannel during sessions, particularly those on social media.

Don’t know – hopefully someone will comment and let me know…

 

6.   If you see the conferences as a way to engage with your membership rather than a revenue generator (which is what most of your members think you this of it as!), you want to live broadcast some of the sessions too eg the keynotes, particularly those presented by Jackie et al, and any focusing on social media again.  Don't charge for access!

Not being done (but perhaps it was asking a lot!)

 

7.   You need to do something to get the conference attendee community sites working better.

Don’t know…

 

8.   Use interactive devices to involve the audience - eg Spotme / Crystal Interactive.  What are those devices people can wear which ping when you get close to someone with similar interests to you.  Some of those.

Doubt it!

 

9.   You need more CIPD people to sponsor use of social media too.  You've got a lot of people blogging and tweeting but they're not doing it at the conference.  They should be.  And listening to what other people are blogging and tweeting.  And responding to their tweets.

The CIPD has got its fair share of bloggers, although I think including all their blogs at cipd.co.uk limits their creativity.  And there are some ‘meet the CIPD blogger’ sessions in the exhibition (a bit of a strange combination of meet the CIPD, and a meet the bloggers panel).  But I doubt they’ll be doing much blogging or tweeting at the conference.

 

10.  Building on this point, can't you get CIPD people to actually look at and talk to delegates as they're walking around instead of looking like they're far too busy to do anything as menial as actually talk to their members!  And not hiding away in the speakers lounge.

I’ll need some comments on this…

 

11.   And this is nothing about social media but all about being social also basic conference design.  Don't allow your speakers, particularly CIPD people (eg your Next Generation HR session) to run out of time for questions!  Nothing turns an audience off like it.

We’ll see whether there’s an improvement here compared to last year….

 

If you’re not at the conference either and in the absence of video streaming still want to follow proceedings from afar, the best people to follow will probably be Mike Morrison @rapidbi and Charlie Elise @charlie-elise.  The hashtag is #CIPD10.

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For more about socialising conferences, see this recent post from Andy Headworth at Sirona Says.

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Saturday, 6 November 2010

Why I support Influencer lists

 

  I particularly enjoyed this post from ‘TheHRD’ earlier this week.  But I’ve already commented to say that I don’t totally agree with him.

Given my connection to this topic (having just been blogging on it quite extensively, and being one of the people on one of the lists as well) I wanted to expand on my reasoning for suggesting it’s important.

 

Measurement

HR is now obsessed (I’d suggest too obsessed) with measurement.  And we know we should be measuring more of what’s important.

So are we saying influence isn’t important?  That would be dumb.  It is and it always will be – it’s just the way influence is exerted that’s changing.

So if it’s important, we should try to measure it.  As I said in my comment to the HRD, I don’t think our current ways of measuring it work that well.

Actually, I was with Sian Harrington from HR Magazine on the day the HRD’s post came out and explained to her that I wasn’t criticising their research methodology.  (I was criticising the nous of HRDs who had unthinkingly selected people who had, for example, left the UK years before (and have no noticeable impact on the global stage).

But I don’t think we should criticise our desire to measure it – within our organsiations – and across our profession as well.

 

Social

Influence is changing.  It’s becoming more social, and more online as well.

John Sumser is leading the way in new ways of measuring both of these kinds of influence.  His lists are also, and deservedly, criticised – but again, I don’t think we should criticise the attempt.

Yes, there are better ways of measuring influence - I’m a fan of social network analysis for example (and can conduct one in your organisation for you).

But no one has figured out to conduct an SNA across a whole profession, so at the moment, John’s HRExaminer lists are about the best thing that we have (see more on influence in HR Examiner here and here.

 

Talent

The last reason I think we should support HR influencer lists is their connection to talent management.

Linked to my point on social influence, talent is increasingly less about individual ability to have an impact, and much more about having impact through networks and relationships.

Yet in his work on SNAs, Rob Cross suggests just 10-20% of those the most connected, key influencers in most organisations are members of these organisations’ talent pools.

We need to better understand influence, so that we can be sure we’re identifying and measuring talent in the right way.

 

 

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