Wednesday, 19 December 2018

Digital Workplace Strategy & Design



The other books I've been meaning to review here is Oscar Berg and Henrik Gustafsson's Digital Workplace Strategy & Design.

This is clearly an important topic, and I agree with the authors that "the digital work environment and the employee experience are the blind spots of the ongoing digitalisation process" - something that I've been talking about myself, eg at Digital Workplace Experience in Chicago back in the Summer. I don't agree that experience is just about the organisational, physical and digital environments - the nature of the work and job are hugely important too, but increasingly these are being performed in a digital way.

This means that the needs of employees is key, and in fact the book defines the digital workplace as "a digital work environment designed purposefullly and holistically with the user front and centre."

I agree, I just wish we could talk about people rather than users - user is an organisational view of a person. I see my experience, my journey, as being about me, not the system that I'm using.

It may well be for this reason that I'd use personas throughout the strategy and design process, rather than switching between users and personas. I think personas give me a better and broader handle on the holistic nature of the employees who will be working via the digital workplace.




Other than these points, the book is full of useful tools and frameworks, supporting an effective design process and is definitely recommended.


You may also be interested in my course on digital transformation delivered with Symposium in the UK (or available to run in-house). 

Or for more information, contact:



  • Consulting   Research  Speaking  Training  Writing 
  • Strategy  - Talent - Engagement  - Change and OD 
  • Contact me to create more value for your business 
  • jon [dot] ingham [at] strategic [dash] hcm [dot] com




Tuesday, 18 December 2018

Reinventing Jobs



So I’m catching up with a few books now things are a bit quieter as we approach Christmas.

My main priority is Ravin Jesuthasan and John Boudreau’s book Reinventing Jobs which I started back in the Autumn but didn’t manage to finish before getting busy on project work.

It’s clear to me that jobs do need to change, and are already changing, as everything around them changes in the 4th Industrial Revolution. However I don’t think we put anything like enough attention on job design, so I’m really pleased this book is helping shift our focus back to this topic.

I like the categorisation into repetitive / variable, independent / interactive, and physical / mental, and also the identification of the major opportunities as robotic process automation, cognitive automation and collaborative robotics (I think ‘social robots’ are something else). However, I'm not sure the categorisations necessarily help that much in identifying when these opportunities can be used. And we should be thinking more broadly about using apps, platforms, augmented / virtual reality etc too.

There are also a few areas that I disagree with the authors more strongly on.

Firstly, they emphasise that reinventing jobs is different to business process reengineering, but I don’t think it is, that much.




Linked to this, I’m only half convinced by their four step approach to reinventing jobs. Starting from the end of this, (3) Identifying options for recombining tasks in light of new technology, and (4) Optimising work but putting it all together to reinvent jobs, make perfect sense, and is what happens, or should happen, in process reengineering too. Jobs need to be designed to perform the work of the organisation using relevant technology. I also agree that this is the basis for updating structures, decision rights, social networks, culture and other organisation level factors, including the definition and execution of leadership, and the role of reward, etc.

However, I’ve never been convinced by (2) Assessing the relationship between job performance and strategic value (not investing in the Mickey Mouses but the sweepers where a certain investment makes the biggest difference) and think including this approach unfortunately detracts from the rest of the book.

And (1) Deconstructing jobs into component work tasks is one option to identify opportunities for automation. But bigger opportunities exist by looking at processes, practices or employee experiences etc. I agree that the job isn’t the right level to identify these, and that the organisation structure is even worse, but who said this is where it needs to start?

We need to look at the opportunities of digital automation top down and future state back rather than just bottom up and current state forward. So the better focus is on processes, projects, services, or the transformations which get done in teams or networks (if the organisation doesn’t focus on processes etc).

We also need to look at wider issues as part of the new job design too, and I’m pleased that the authors review the role of leadership, reward and other HR processes - in fact despite my interest in jobs, this chapter on the New Leadership was probably my favourite in the book. I’d have liked to have seen more on other consequences too, eg designing jobs for employee / worker experience which I also think is a high priority in the 4th industrial revolution (it’s not just about the opportunities for automation); helping contingent workers and others perform in jobs or otherwise take on tasks (although I know this was dealt with in Boudreau’s previous book, Lead the Work); designing jobs in the context of the teams / groups / networks that employees work within; and how these groups and the relationships between individuals can be improved or otherwise changed by automation too (which I write about in The Social Organization.

So in summary, I like Jesuthasan’s and Boudreau’s focus on the job, their specific approach to job design, and all the examples. I’d personally have preferred all this to have been put in a rather different, and broader context. But I’m a critical reviewer and it at least one of those books where there’s plenty of content to reflect on and criticise if appropriate. The book made me think and that’s probably more what I look for more than anything else in my reading.


You may be interested in my course on job design delivered with Symposium in the UK (or available to run in-house). 

Or for more information, contact:
  • Consulting   Research  Speaking  Training  Writing 
  • Strategy  - Talent - Engagement  - Change and OD 
  • Contact me to create more value for your business 
  • jon [dot] ingham [at] strategic [dash] hcm [dot] com

Monday, 17 December 2018

REBA Innovation Day




I enjoyed speaking at REBA Innovation Day last month. You can review my slides and video of the session.

Looking back, it might have been a bit lacking in detail, but in 20 minutes I though it was quite an effective challenge to change.

You'll find some of the details in this book chapter (from the ATD's Talent Management Handbook).

And I'll also be talking about opportunities for reward innovation in this course with Symposium next year.

  • Consulting   Research  Speaking  Training  Writing 
  • Strategy  - Talent - Engagement  - Change and OD 
  • Contact me to create more value for your business 
  • jon [dot] ingham [at] strategic [dash] hcm [dot] com

Friday, 30 November 2018

#GPDF18 Networks, ecosystems and platforms



I've been attending the live stream from the Peter Drucker Forum in Vienna for the fourth year in a row. This conference is always really good value, and I usually find it has a few particularly great sessions, often focused on one or two key issues, not necessarily connected to the formal theme of the conference. This year's event has focused on the Human Dimension, but for me, the best insights have been around networks, ecosystems and platforms.

I wrote about platforms and ecosystems in The Social Organization, but only briefly, partly because I ran out of time / wordcount, but also because they're relatively new and I'm still developing my understanding of them. So I was pleased to gain more insight at the forum.

First up on this agenda yesterday was John Hagel, who spoke about developing creative organisations, but also mentioned his work on business practice design. That diverted me onto the Centre for the Edge's site to do some multi task reading on this, as well as on network organisations, which I've written up on Organization.Social.

I think that's relevant because for me, the fundamental basis for ecosystems is the extension of network organisations outside a single organisation, increasingly through the use of digital platforms (and in the future, through Blockchain). 

We also head about one network organisation - Vinci Group - from their CEO Xavier Huillard. Vinci runs as a network, but it's a network of companies not a network of individuals, which is my own interest. 

Vinci doesn't focus on processes but on the network. It's central principle is that people are pulled by the group's values, not pushed by processes. This provides a strong culture, the Vinci Way, and the behaviours published in its Manifesto. Reward is important too, and 120 thousand of their 200 thousand people have a common system of reward providing collective ownership. They own 11% of the group and are collectively its biggest shareholder. Overall, it acts as a decentralised organsiation, with its 3500 business unit heads acting as entrepreneurs. Controls to develop human capital and balance global and local are provided by these inspiring leaders, not an organisational hierarchy.

Michael Jacobides (pictured above) then spoke about digital designed ecosystems. He suggested that ecosystems are becoming new the basis for competition, both in terms of products but business ecosystems (models) too. This is leading to the development of new customer centric, globally connected but locally relevant 'digispheres', this example for the health sector:



All organisations need to be thinking about their places within these ecosystems, whether as orchestrators, partners or contributors (not everyone can or should be an orchestrator, meaning that business leaders need to be aware of their own ego-systems). Eg the second slide here is Phillips Healthcare.




We also heard today from probably the prime example of an ecosystem orchestrator, which is Haier, in a talk delivered by their CEO, Zhang Ruimin, in Mandarin. This wasn't translated on the live stream so I only got a few additional insights on top of what I've previously read elsewhere.



Ruimin explained Haier's Rendanheyi model and the way this has disrupted:
  • Employees - from the economic to autonomous person. Emancipating and mobilising people's ability rather than seeking balance or harmony. And seeing the world as my HR department.
  • Organisations - from bureaucracy to '3 selves': self employed, self-motivated and self-organised.
  • Compensation - from broadbanding to paid by users. Linking income directly to value provided to customers.




This is perhaps the third reason that I didn't write about ecosystems myself. I was writing about social organisations and ecosystems often aren't organisations at all, but market based arrangements for getting work done.

But Haier is at least an 'organisational ecosystem' rather than just a 'business ecosystem', ie it functions as an overall entity rather than just a set of entities whose products stitch together into an integrated whole.

I think both types of ecosystem are going to be an increasingly common way for businesses to do work, and we need to understand how to design them too. (Including designing what I describe as 'social ecosystems' - ones in which social relationships are built to enable and support the transactional commercial arrangements at their core.)

For business ecosystems, we just need to understand how to design our organisation to participate in the ecosystem. For organisational ecosystems, we need to be able to design the whole ecosystem.

So it was good to also hear from Dave Ulrich speaking about market oriented ecosystems (or MOEs) and a logical process for developing such an ecosystem (which actually largely applies to any organisation design):


If you want some support in making this sort of change, please contact:







  • Consulting   Research  Speaking  Training  Writing 
  • Strategy  - Talent - Engagement  - Change and OD 
  • Contact me to create more value for your business 
  • jon [dot] ingham [at] strategic [dash] hcm [dot] com



Wednesday, 3 October 2018

#ESNchat: ESNs role in The Social Organization / 2




This is a summary of the tweets on last week's Twitter chat about enterprise social networks and social capital:



  • Consulting   Research  Speaking  Training  Writing 
  • Strategy  - Talent - Engagement  - Change and OD 
  • Contact me to create more value for your business 
  • jon [dot] ingham [at] strategic [dash] hcm [dot] com
 

Thursday, 20 September 2018

#ESNchat: ESNs role in The Social Organization





I'll be participating in this twitter chat at 7.00pm BST on Thursday 27th September:


ESNs role in The Social Organization

1.   Does the concept of social capital provide a useful focus for ESN work? Why?

2.   Does helping employees understand the value of social capital support adoption of ESNs? How?

3.   Can a focus on social capital enable greater integration between the activities and organisation of IT, HR, OD, CRE, FM, IC etc

4.  How can ESN groups and community management be aligned with organisational teams, networks and communities?

5.   What type of analytics are useful in informing ENS use and accumulation of social capital?

6. How does social capital enable companies to move along the ESN/Community maturity curve faster? Why?


If you're on Twitter, do join me. (And if not, what impact does that have on your ability to facilitate enterprise social networks and the social organization?)


  • Consulting   Research  Speaking  Training  Writing 
  • Strategy  - Talent - Engagement  - Change and OD 
  • Contact me to create more value for your business 
  • jon [dot] ingham [at] strategic [dash] hcm [dot] com
 

Thursday, 13 September 2018

ConnectedCommons webinar: Managing Networks in The Social Organization



I'll be speaking on a webinar hosted by Connected Commons on 24 October.

If you've not come across it, Connected Commons helps spread understanding of informal organisational networks, and especially their analysis, ie organisation network analysis, ONA.

I think these informal networks are important, providing a basis for organisational social capital and holistic business performance.

However, these days there are also increasing opportunities to 'formalise' the most important or strategic networks too and to use these alongside or instead of traditional functions and projects. These networks need to be managed or perhaps facilitated in a very light touch way but can still be used and supported to harness expertise, manage change and produce other contributions for a business.


An organisational focus on networks rather than just vertical functions or horizontal project teams also has consequences for workplace design, the selection and use of enterprise social networks, HR practices and leadership behaviours, etc. These formal networks also still depend on the use of techniques like organisational network analysis to fully understand and improve them.

In this presentation I will build upon the approach described in my recent book book ‘The Social Organization’ to explain why and how businesses need to focus on, analyse and develop the relationships and networks between people as well as the individuals themselves, including the role played by ONA.


UPDATE - THE WEBINAR ARCHIVE IS AVAILABLE TO VIEW HERE.





  • Consulting   Research  Speaking  Training  Writing 
  • Strategy  - Talent - Engagement  - Change and OD 
  • Contact me to create more value for your business 
  • jon [dot] ingham [at] strategic [dash] hcm [dot] com

Wednesday, 12 September 2018

Speaking at Aurea Experience 18



I'll be speaking on the digital workplace at Aurea Experience 18 in Munich this year:




My session will be focused on The Social Organization the role of enterprise social networks, especially Aurea's Jive, in supporting it.

Maybe see you there?

  • Consulting   Research  Speaking  Training  Writing 
  • Strategy  - Talent - Engagement  - Change and OD 
  • Contact me to create more value for your business 
  • jon [dot] ingham [at] strategic [dash] hcm [dot] com

Wednesday, 5 September 2018

Presenting at REBA Innovation Day



So much of what we do in HR and talent management has changed beyond all recognition over the last ten years. But not reward.

I'm keen to do my bit in helping us move our reward agenda forward too and am delighted that I'll be presenting my thoughts on this, and especially on how it is being shaped through technology and analytics, at REBA's Innovation Day on 22 November 2018.


Horizon scanning: Workforce, organisation and technology-based changes driving reward today
 
  • Reviewing how technology is driving change in managing, measuring and organising people, and how all of these changes then drive innovation in reward
  • Identifying the new opportunities for rewarding differently, along with their main risks and benefits
  • Selecting a way forward based on an individual organisation’s own, unique capabilities and principles
  • Using analytics and experiments to guide and optimise the changes

Speaker: John Ingham, Author of ‘The Social Organization’; people strategist focusing on digital HR and the future of work - voted UK's 7th top HR thinker


I look forward to speaking and maybe seeing you at the event.


  • Consulting   Research  Speaking  Training  Writing 
  • Strategy  - Talent - Engagement  - Change and OD 
  • Contact me to create more value for your business 
  • jon [dot] ingham [at] strategic [dash] hcm [dot] com

Tuesday, 28 August 2018

Interview on Employee Engagement



I've been interviewed by Smarp on 'creating a culture of employee engagement'.

The article is here.

For more information:
  • Consulting   Research  Speaking  Training  Writing 
  • Strategy  - Talent - Engagement  - Change and OD 
  • Contact me to create more value for your business 
  • jon [dot] ingham [at] strategic [dash] hcm [dot] com