Tuesday, 11 February 2020

Workgrid CMSWire Digital Workplace Predictions for 2020

My recent webinar with Workgrid and CMSWire is now available as an archive:

It was a great conversation and I'm sure you'll find lots of good suggestions on developing your digital workplace and broader organisation too.

Jon Ingham

Friday, 7 February 2020

HRZone 2020 HR Trends

HR Zone and Achievers have published my predictions for 2020, along with those from Perry Timms and Barry Flack in this report.

Please do have a read...

Jon Ingham

Monday, 27 January 2020

HRD Thought Leaders: Biggest trends of of the year to come

I'm pleased to be included as one of HRD Connect's Thought Leaders.

This is the HR Director Community that runs the HRD Summits in Birmingham UK, Amsterdam and Boston. (I'll be facilitating a CoLab workshop at the HRD Summit in Birmingham this February.)

And I've just contributed to the HRD Thought Leaders round-up on the biggest trends of of the year to come. (This was my first article and you'll also find me on the HRD Connect podcast too.)

Jon Ingham

Monday, 20 January 2020

For Love or Money 4: Impacts on Reward

I've had a chapter on reward included in MuseumEtc's book, 'For Love or Money': Re-engineering the Way Museums Work. However, I would hope the content will be relevant for people working in other sectors too.

For many museums this type of re-engineering may mean a need for less core employees, but with these and other staff being higher paid, as well as for looking at new opportunities in broader reward and recognition.

As shown in figure 4, Barker Langham expects to see:

   The core workforce receiving most of their pay through a high base salary with progression being based on time served and the acquisition of skills to compensate this group for their ongoing commitment and involvement in a broad range of discretionary activities. They may also receive some variable reward linked to overall organisational performance to support their collaboration with other staff in projects, communities and networks but this is likely to be quite limited as incentive pay is not generally a key motivator in the museum sector.

   Peripheral staff receiving a lower base than core employees with pay progression based upon their overall contribution in their jobs and on projects, with, where it makes sense, additional variable payments based on the performance of their departments or the whole organisation.

   Contract staff being paid mainly on a project basis, either for their time if an employee, or for their outputs if a contractor, with pay in either approach reflecting the value of their accumulated experience and expertise. These staff may also be given additional retainers to keep them linked with the museum between projects.

   Contingent staff paid mainly for completing tasks and projects as well as maybe some payments for ideas and innovations and other impacts. These staff may not be paid that much by any one museum, but have the potential to generate high levels of revenue from across their broader portfolio of work.

Museums also need to ensure these different reward approaches are seen as fair by each of the different groups. This will be aided by greater pay transparency, enabling each group to understand the different reward approaches used for each group, if not the actual pay structures used within them.

To support collaboration across the workforce we expect to see reducing pay differentials within museums so that on an overall balance sheet based perspective, there is both a reasonable pay ratio between the most valuable core employee, and perhaps the lowest paid contingent worker (on a pro rata basis), and that this ratio is also perceived as fair within each of these different categories. This will also respond to increasing shareholder and public concern about executive pay and increasing pressure on both minimum wages and the immigration of cheap labour in some geographies, including the US and UK.

However, as identified earlier on, pay is not the only motivator in any organisation and museum staff in particular are motivated by a range of other factors. We therefore expect to see more use of benefits and other personalised support, helping to meet the varied needs of a more diverse workforce, together with increased use of recognition and maybe other approaches like gamification to maintain levels of engagement, for at least as long as levels of pay remain low.


Re-engineering the work and staffing of museums aided by digital technologies and approaches offers the potential for museums to find ways of moving from a focus on efficiency and saving money (a bad jobs strategy) to one focused on value and experience (a good jobs strategy). Whilst museums should follow this approach to ensure their own success and engage more customers positively in their domain, it would also support fairer rewards for the staff working in this sector.

Monday, 13 January 2020

Wednesday, 18 December 2019

HRZone’s 10 most popular articles in 2019

It's great to be included in this compilation of 2019's most popular articles on HRZone, with "Supporting the business isn’t strategic HR – people centricity is". 
Here's our round up of the 10 most popular HRZone articles of the year: https://lnkd.in/dNhV63z Thanks to Stuart Duff, Megan Reitz, John Higgins, Jon Ingham, Fiona Adler, Blaire Palmer, Max Blumberg, Garry Turner MCIPD and Leena Nair for your fantastic contributions!

I'd definitely recommend reading this and the other articles if you've not done so.

Tuesday, 17 December 2019

CMSWire Future of Work webinar

I'll also be providing some predictions about the future of work and technological disruption in this webinar with CMSWire and Workgrid (digital workplace) software at 6pm BST on 22 January:

Being prepared for the “future of work” is no easy task. With new technologies coming out virtually every day that promise to revolutionize the workplace, it’s impossible to know what you should be focusing on.

Join CMSWire and Workgrid in this live, hour-long interactive discussion and we’ll discuss the big predictions from top digital workplace thought leaders. We’ll share what you need to know to prepare your organization for success in the coming decade.

Featured panelists for this discussion include:
  • Gillian McCann, Co-Founder and Head of Cloud Engineering & AI for Workgrid Software
  • Sharon O’Dea, Co-Founder of Lithos Partners and Senior Principal Consultant for Infocentric Research AG
  • Jon Ingham, Human Resources & Organization Development Consultant and author of “The Social Organization”
  • Brett Caldon, CEO and Co-Founder of Workgrid Software

You may also be interested in my posts from CSMWire / DWG's Digital Workplace Experience in Chicago in 2018:

Monday, 16 December 2019

11 HR tech trends to watch in 2020

I'm in this article by Sage People on 11 HR tech trends to watch in 2020:

1. Go beyond functionality to add true value for employees
The right HR technology doesn’t just automate tasks for employees – it enables them to contribute fully, and leverage their potential as unique individuals, explains Jon Ingham, author of ‘The social organization’.

“Approaches need to move towards liberating and empowering people,” he explains. “HR tech needs to support this change”.

Jon adds that that something else the sector can expect to see over the next year is a shift towards managing teams, groups, and networks – rather than just individuals: “HR systems, therefore, need to focus much more on the value of a group, enabling us to measure and reward the performance of teams, not just individuals”.

You'll also find more on my predictions for greater people centricity in 2020 in this article at HR  Zone:

Jon Ingham, 
info@joningham.com, +44 7904 185134

Tuesday, 10 December 2019

For Love or Money 3: Opportunities for Re-engineering

I've had a chapter on reward included in MuseumEtc's book, 'For Love or Money': Re-engineering the Way Museums Work. However, I would hope the content will be relevant for people working in other sectors too.

The changes required to support both customers and employees / workers are often going to be very significant and may require radical re-engineering rather than more incremental improvement (although implementing these radical changes in an ongoing, agile manner is often the very best approach).

As shown in figure 3, re-engineering means developing new processes and services to meet particular objectives, without being constrained by the way things are currently done. However a key requirement in today’s digital age is that these objectives now need to refer to employee expectations as well as business and customer needs. In addition, redeveloping processes and services to meet these needs will often benefit from including design thinking, personas and journey maps to help ensure interactions with employees at key touchpoints within or around the process are as positive as possible.

Once processes and services have been redeveloped it is possible to identify new roles and skill requirements to support these, allowing staff appropriate discretion to identify new ways of meeting customer needs in order to provide exceptional experiences.

These roles can then be grouped together to provide new jobs and gigs to be performed by people acting in the different segments of the workforce. These jobs and gigs need to be supported by the use of digital technologies such as artificial intelligence, robotic process automation and robotics (Jesuthasan and Boudreau, 2018), as well as outsourcing, to ensure core, contract and peripheral staff can concentrate on the most valuable activities, as well as the digital gig working platforms required to support contingent workers.

These jobs and gigs can then be grouped together into an updated organisation design. Whilst most organisations, in the museum sector and elsewhere, have traditionally organised themselves using functional and divisional structures, they are increasingly using new organisation models (Ingham, 2017) based on project teams (the main opportunity for contract and especially contingent staff), and communities and networks (core, peripheral and contract staff). They are also increasingly using new approaches such as self management. Museums should also look at using these more modern approaches, particularly as they tend to support people’s sense of purpose and empowerment, helping them to add value to their customers.

Based upon the above steps, museums can then check whether they have the right people working in these redesigned roles and reselect people into them as appropriate. Museums should also think more broadly about recruitment pools which may help them improve the diversity of their workforces.

They also need to set up mechanisms to support changes in the workforce, such as the HR and management processes required to support the various workforce segments. One particularly important requirement is to update the museum’s reward strategy and practices.