HCM is an evolving approach to creating value in an organisation based upon the capability of its people. HCM strategies are tightly aligned with a business’ needs. HCM strategies tend to be unique and innovative, going far beyond HR best practice. HCM programmes rely on excellent delivery and an appropriate approach to measurement. The resulting development of human capital helps transform the way that business is done and that service is provided. This delivers significant bottom-line benefits for a business.