Friday, 13 July 2007

Management's human touch

An interesting article in this week's People Management about Alison Hardingham at Yellow Dog Consulting presenting at the CIPD Professional Standards Conference:

"It's time for HR professionals to become experts and leaders in 'human relations'... Advances in our understanding of the brain and behaviour, and... emotional intelligence, relationship capital and authenticity all pointed to an opportunity for people management professionals to take a lead in promoting the 'people factor'."
Absolutely! Perhaps if HR focused more on understanding these areas better, they wouldn't be the poor relations that Deloitte's study I posted on last week found them to be. Expertise in human relations must surely have more impact than increased capabilities in metrics and analytics.