Thursday, 10 July 2008

FT: Business is slow in taking up social networks

  I was quoted by Richard Donkin in today's Financial Times, talking about the disruptive nature of social networking:

"Jon Ingham, executive consultant at human resources consultancy, Strategic Dynamics, and author of Strategic Human Capital Management: Creating Value Through People , has become an extensive user of networking technology.

"I get a lot of work through existing relationships but I also find it comes through Web 2.0 technology, particularly the LinkedIn network that has proved useful for staying in touch with people overseas".

He shares my surprise that executives in the HR profession have been relatively slow to explore networking innovations outside the information technology sector.

A US online shoe retailer, Zappos.com, he says, has been using the Twitter network - sometimes described as a micro-blog - for staff collaboration and customer relations.

A US-based tax advisory company, H&R Block is similarly using Twitter to engage with customers - a refreshing change from the kind of sterile responses you often get in online customer communications."

 

I'll be posting on this over the next couple of days on the new Social Business.