Google People Operations (HR) team - same rigour to what we do in HR to what we use in any other area of the company.
What we do in HR Operations e.g. satisfaction on food, fitness and perks
Use analytics to attract engage retain and improve the experience of Googlers
Googlegiest top of mind go oglers today
Make people data accessible and useful - managers with more than 3 respondents get a personal report - Googlers can see these results for their location and function.
Are a laboratory for innovative people research e.g. on social networks to improve co-operation throughout the company.
Reseachers
HR experts for context
Data analysts statistical techniques and methods
All huge data geeks
Find most important and interesting questions, test with data and take action on results
Finding, growing and keeping Googlers
Finding - use data to hire the best people - high performers excited by their work, comfortable with ambiguity and have a cultural fit
Hiring committees vs individual hiring managers, may talk up to five Googlers (based on analytics pointing towards optimum number of interviews)
Over 2m applications per year.
Mine resumes for teams that show hiring potential through automatic text analysis
Scored a second set of resumes
Good link quality and numbers hired.
Ran algorithm against resumes available on the internet - particularly to increase diversity
Also internal candidates - found rejected candidates
Grow them
Project Oxygen
400 variables
Had completely got rid of managers in some parts of the company - didn't work that well
Remaining stigma that managers don't matter
Performance and how managers are perceived from the Googlegeist survey
Most go oglers happy with their managers
Regression analysis - higher scores lower turnover, happier and higher performing teams
Qualitative data understand Googlers themselves
Googlegeist
Perofrmnace reviews
Double blind interviews (neither m or e know whether manager was high performing)
From a position said let's get rid of managers started recognising them.
Great Manager Awards
8 points (Oygen has atomic number 8)
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