Knowledge management 2.0 is expressed well by David Gurteen:
“Another label for KM 2.0 might be “Social KM”. It is an emerging social model of KM. To my mind it is a very powerful model as it clearly places responsibility for knowledge sharing and making knowledge productive in the hands of the individual.
And so in the world of KM 2.0 we have two categories of social tool – soft-tools such as after action reviews and knowledge cafes and techno-tools such as wikis and blogs – an incredibly powerful combination.
So if the central question asked by managers in the KM 1.0 world was “How do we make people share?” the question of the KM 2.0 era is “How do we better share, learn and work together?” And is asked by everyone!
KM is becoming social.”
Note, the picture for this post is taken from Gurteen's presentation, 'KM goes Social', available on Slideshare.