post on HR transformation? What do you think – which of these does push HR forward?
- Anonymous said...
It is fun to have debates in the field. We learn from differences. But, in to this case, I (one of the authors) have to disagee with the review on two that fronts. First, for 40 or 50 years, HR has focused from the inside/out. HR has worked to meet the needs of its "customers" as employees and focused inside of the organizatoin. We strongly believe value is defined by the receiver more than the giver and that ultimate receivers of value are those outside of the organizaiton who give it resources (customers, investors, communities, etc.). It is hard to redefine HR in terms of how it creates value to those outside, not just inside, but when this happens, HR is not just an afterthought of business, but it is part of business. Our first step starts with an understanding of those market conditions in which organizations operate. Absent this focus, HR is left blindingly hoping that its work will be of sustainable value. Second, we agree totally that talent or "human capital" is one of the outcomes of good HR. But, we don't think it is the only one. When we define (in step 2) organizations as bundles of capabilities, talent is one of many capabilities. Limiting HR to only building talent is like telling IT people they can only work with desk top computers. HR outcomes, which we call organization capabilities, include speed to market, innovation, service, efficiency, accountability, leadership etc.
By keeping HR focused inside the company only on talent leaves the field where it has been for 40 years. Time to push forward.
- 26 JULY 2009 00:52
- Jon Ingham said...
Thanks for the comment, and the detail of your response. I'm not surprised you disagree with my review - yes, debates are fun and support learning, but by the time you've finished a book, you're bound to have pretty much solidified your own views around something. However, it's my other readers that I'm more concerned about, and I hope that at least some of them will be convinced, as I am myself, that it's my approach that pushes things forward. I'll come back again shortly to explain why...
- 27 JULY 2009 00:12
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