Thursday, 23 June 2016

Co-authored with Dave Ulrich: Building Better HR Departments

One of the benefits of speaking at conferences around the world is that I frequently bump into Dave Ulrich speaking too, eg in Australia last year, at the Art of HR conference in Croatia before and on our tour of South America the year before that etc.

In one of our chats Dave suggested we do some writing together and this is the result - an article on building better HR functions published in the new issue of Strategic HR review:

Jon Ingham (Strategic Dynamics Consultancy Services Ltd, Bracknell, UK)

Dave Ulrich (RBL Group, Provo, Utah, USA and Ross School of Business, University of Michigan, Ann Arbor, Michigan, USA)

Jon Ingham, Dave Ulrich, (2016) "Building better HR departments", Strategic HR Review, Vol. 15 Issue: 3, pp.129 - 136



The purpose of this paper is to provide answers to four questions on building a better human resources (HR) department: why?, who?, what? and how?


The paper is based on the accumulated experience of the co-authors.


The paper finds that better HR departments create better organizations and will often do this by enabling better relationships between the people working in them. Developing the right relationships is also an increasingly important part of creating an effective HR organization.

Research limitations/implications

Much attention has been spent on developing HR professionals. The authors also want to make HR departments better. This paper steers future research on HR effectiveness in this direction.

Practical implications

Senior HR leaders charged with improving their HR department may do so with the roadmap offered by the authors.


For businesses to receive full value from HR, it is very important to upgrade the quality of HR professionals. It is even more important to upgrade HR departments. This paper suggests how this can be done.

Performance, Culture, Organization development, Strategy, Collective leadership

Conceptual PaperPublisher:Emerald Group Publishing Limited


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